If the elevator malfunctions while in use, lift the telephone receiver. When the receiver is lifted, the telephone automatically dials Kastle Security 24 hours a day/7 days a week. Explain the nature of the problem and where you are located (elevator and building address).
In addition to the above, during regular business hours you can press the alarm button next to the floor call buttons. This will sound an audible alarm that will notify passers-by and building occupants that there is a problem.
Remain calm. Assistance will be on the way.